Pre-sales Questions

If you have a Coupon Code, please enter the code in the following steps. If you choose Paypal, please, continue until the 3rd confirmation step, where the coupon code is required.

You have to provide your VAT ID during the purchase. VAT applied automatically. Before completing the order you will have an opportunity to enter a business VAT ID. Please, select an EU country and fill the VAT ID at the second step of the purchase.

When entering your order, once the company name field is populated, you would be given an opportunity to enter your VAT ID for verification on the final order page. Once this is done, VAT would be exempted from your order.

Ref: FastSpring & VAT Tax Collection

All paid memberships include download of new versions, upgrades and support for a certain period of time (support.joomgap.com).

  • Usage license will never expire. You can use the software FOREVER.
  • On unlimited sites or domains.
  • You can use the software on ALL YOUR sites under the terms of GPLv3.
  • No part of our source code is encoded.
  • During the subscription period, you can download new versions, with new features, bug fixes, enhancements, or request assistance in our ticketing system. Once the subscription is over, you can renew it, or create a new topic in the community forum.

Support is provided only to subscribers. If you already have an active subscription which gives you access to the Ticket System you can request support for it through our site. Support service includes:

  • Major and minor versions of the specific extension, according to the purchased membership.
  • 1 year or 6 months of support service, according to the purchased membership.
  • A new extension version includes:
    • New features,
    • Bug fixes,
    • Enhancements
    • Library updates
  • Support Availability
    • Working days: Monday - Friday / 9am - 5pm (CEST).
    • First Response: We answer all tickets in the same day.
    • Reply time: Depending on the complexity of your support issue it is usually between a few minutes and 24 hours. When we expect longer delays we will notify you when you file a ticket or reply.
    • Support Access: If you cannot access with your email and password, or you have not received any response withing 72 hours, please use the Contact Us page to let us know of the issue.

Support cannot be provided over Twitter, Facebook, email, Skype, telephone, the official Joomla! forum, our Contact Us page or any other method except the Support Ticket System. Support is not provided to non-subscribers; if you are using a Free extension you can request community support from other users in our community forum, the official Joomla! forum or any other Joomla!-related forum in your country/region. We have to impose those restrictions in support to ensure a high level of service and quality. Thank you for your understanding.

Subscriptions does not renew automatically. At the end of each period, you have the option to purchase to renew for a new period.

Yes. We sell our products through FastSpring E-Commerce Platform. For more information: Frequently Asked Questions About FastSpring

As the Joomla! project has already announced the Joomla! 2.5 release branch is becoming end-of-life with the final release of Joomla! 2.5.28 on December 10th, 2014. After that date Joomla! 2.5 will no longer receive any updates. No bugs or security issues will be fixed. Joomla! 2.5 will be unfit for use on live sites.

  • Per our policy regarding End-Of-Life Joomla! release branches, the current version branches of our software (AutoTweetNG 7, Joocial 7, XTDir 5, etc) will continue to support Joomla! 2.5.
  • The next version branch of our software AutoTweetNG 8, Joocial 8, XTDir 6, etc will only support the latest version of Joomla! 3.
  • Finally, we have a support cut-off provision: no support for Joomla! 2.5 after July 1st, 2015.

How to upgrade to Joomla! 3

We support the community with our free extensions.

Due to the fact that we cannot verify if you really belong to legally registered Non-Profit-Organization, we cannot award special discounts.

We have been already contacted by several users claiming to belong to a Non-Profit-Organization, that in a second stage purchased extensions for commercial usage.

Finally, our software is provided with full source code and we need to protect ourselves from fraudulent users who look for the extension with the sole intent of distributing unauthorized copies.

Our customers purchase subscriptions to have access to the extension. If we begin to distribute the extension for free, then it is not fair to our customers and it ends our business life cycle.

Our software is provided with full source code and we need to protect ourselves from fraudulent users who look for the extension with the sole intent of distributing unauthorized copies.

Finally, we cannot verify if you really work for a registered Non-Profit-Organization.

Your subscription supports our work, ensuring that we can continue developing products and offering support services.

You can directly access your invoices from the Account Area.

Please, browse the My Subscriptions list, access the Details of each subscription to download the Invoice.

We offer many ways to evaluate our software, including free access to our documentation and extension specifications, the ability to ask pre-sales questions through our Contact Us or Community Forum pages, demo sites and free versions of some of our popular components. Moreover our software is provided with full source code and we need to protect ourselves from fraudulent users who subscribe only long enough to download our software with the sole intent of distributing unauthorized copies.

According to our refund policy, we do not issue refunds for "download-only" purchases.

In any case, please, check the acceptable grounds for issuing a refund here: http://www.joomgap.com/refund-policy.html